- Are all of the
covers shown on your Web site kept in stock?
No. We make such a wide
variety of covers in so many different sizes, materials and colors
that stocking all of the potential combinations would be an
impossible task. We do, however, try to keep an inventory of our
most popular products on hand. If you're pressed for time, check
out our Stock Products
page - you'll probably find something that'll fill the bill.
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- Can you make custom
sizes?
Custom sizes are readily
available in most cover styles. The exceptions are covers that
utilize welded-edge
(heat seal or cut & seal) construction and, to some degree,
ring binders (the availability of the ring metal is the limiting
factor). If you're interested in a custom size in one of these
products, give us
a call and we'll go over the details with you.
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- What types of cover
decoration are available?
Your logo or other artwork
can be foil stamped or screen printed (also known as
silk-screening). Covers made with expanded vinyl can also be
debossed to add depth to your artwork.
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- What are your
minimum order requirements?
On products that are
manufactured on a job-lot basis, our minimum quantity is 25 covers
of the same style and size. Our minimum order amount is $50.00
excluding shipping charges, sales taxes, export fees, etc.
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- Do you accept
credit cards?
Yes. We accept American
Express, MasterCard, Visa, and Discover cards.
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- What is your normal
method of shipment?
The majority of our orders
are shipped via UPS. Ground service is the most economical means
of shipping your order. 3-Day Ground, 2nd Day Air and Next Day Air
services are available at additional cost.
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- If I have my order
shipped via UPS ground, how long will it take to get to me?
That depends on how far
your shipment has to travel. See our color-coded time-in-transit
map for UPS ground shipments in the 48 contiguous states.
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- Can you ship my
order COD?
Yes, we can ship COD via
UPS or the carrier of your choice provided the carrier is willing
to handle COD shipments. The COD fee will be added to your
shipping charges. Our shipping department will call you with the
exact COD amount.
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- What is your return
policy?
Menu Designs will only
accept returns on stocked, non-customized products (products
without a customer's logo and which are normally carried in our
stock inventory). The restocking fee is 20% of the product
purchase price. You should notify us of your intent to return any
product in writing, by fax at 904-826-3981, or by mail or email
within 10 days of your receipt of the order. You should request an
RGA (return goods authorization) number and prominently write that
number on the package prior to your shipping the product to us.
Refund or in-house credit will be issued upon a determination that
the goods have been returned in new condition suitable for placing
the product back into stock. Customer is responsible for return
shipping charges.
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- I need my order
ASAP. Can I fax my logo artwork to you?
No - unless you want your
stamped or screen printed image to look like a faxed copy! The low
resolution of fax transmissions produces a jagged printed image
that's unsuitable for use as artwork for cover decoration. If
you've got a drop-dead due date and time is critical, overnight a clean
black and white copy of your art or send us a digitized
version on disk or attached to an email message.
If you choose to email your artwork, please send it as an
attachment and
email us
and include the name of the sales rep or customer service person
that you're working with in either the subject line or body of
your message. If the file name does not include an extension
(i.e., "logo.TIF" or "art.EPS"), please tell
us in the body of your message what the file format is and what
program was used to create the file.
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- OK, I'll send you a
digitized image. What file format do you prefer?
We'd like to have your art
in either a TIF or EPS format. For single-color decoration (one
color foil stamping or screen printing), TIF works well if the art
you're sending will be used at or near 100% of it's original size.
If we're going to have to increase the size of the art to fit the
cover, EPS works best because it's a vector-based format that
scales well without deteriorating the image quality. Try to avoid
using platform-specific bitmap formats such as Mac PICT or PC BMP.
And if you're thinking about taking a graphic off of a Web site,
please understand that we can't use highly compressed formats such
as GIF or JPEG. They're great for creating small images that load
quickly on a Web page, but their resolution is far too low to
allow them to be used in any kind of cover decoration.
If your decoration spec
calls for multiple spot colors (2 or more colors), your artwork must
be in an EPS format to allow us to output spot color
separations. If you're using an illustration program such as
CorelDraw or Freehand, please export your art to a generic EPS
format that can be read by Adobe Illustrator before sending it to
us.
For more information, please
see our Art Guidelines page.
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- Do you use Macs or
PCs as your graphic arts platform?
Most of our graphic arts
work is done on the Mac. We do use PCs for some graphic arts
tasks. We can accept files from either platform. The TIF and EPS
file formats mentioned above are generally interchangeable between
Macs and PCs. Our primary graphics applications are:
Adobe Illustrator® Version 8.0
Adobe Photoshop® Version 6.0
Adobe PageMaker® Version 6.5