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Frequently Asked Questions
Are all of the covers shown on your Web site kept in stock?

No. We make such a wide variety of covers in so many different sizes, materials and colors that stocking all of the potential combinations would be an impossible task. We do, however, try to keep an inventory of our most popular products on hand. If you're pressed for time, check out our Stock Products page - you'll probably find something that'll fill the bill.

 
Can you make custom sizes?

Custom sizes are readily available in most cover styles. The exceptions are covers that utilize welded-edge (heat seal or cut & seal) construction and, to some degree, ring binders (the availability of the ring metal is the limiting factor). If you're interested in a custom size in one of these products, give us a call and we'll go over the details with you.

 
What types of cover decoration are available?

Your logo or other artwork can be foil stamped or screen printed (also known as silk-screening). Covers made with expanded vinyl can also be debossed to add depth to your artwork.

 
What are your minimum order requirements?

On products that are manufactured on a job-lot basis, our minimum quantity is 25 covers of the same style and size. Our minimum order amount is $50.00 excluding shipping charges, sales taxes, export fees, etc.

 
Do you accept credit cards?

Yes. We accept American Express, MasterCard, Visa, and Discover cards.

 
What is your normal method of shipment?

The majority of our orders are shipped via UPS. Ground service is the most economical means of shipping your order. 3-Day Ground, 2nd Day Air and Next Day Air services are available at additional cost.

 
If I have my order shipped via UPS ground, how long will it take to get to me?

That depends on how far your shipment has to travel. See our color-coded time-in-transit map for UPS ground shipments in the 48 contiguous states.

 
Can you ship my order COD?

Yes, we can ship COD via UPS or the carrier of your choice provided the carrier is willing to handle COD shipments. The COD fee will be added to your shipping charges. Our shipping department will call you with the exact COD amount.

 
What is your return policy?

Menu Designs will only accept returns on stocked, non-customized products (products without a customer's logo and which are normally carried in our stock inventory). The restocking fee is 20% of the product purchase price. You should notify us of your intent to return any product in writing, by fax at 904-826-3981, or by mail or email within 10 days of your receipt of the order. You should request an RGA (return goods authorization) number and prominently write that number on the package prior to your shipping the product to us. Refund or in-house credit will be issued upon a determination that the goods have been returned in new condition suitable for placing the product back into stock. Customer is responsible for return shipping charges.

 
I need my order ASAP. Can I fax my logo artwork to you?

No - unless you want your stamped or screen printed image to look like a faxed copy! The low resolution of fax transmissions produces a jagged printed image that's unsuitable for use as artwork for cover decoration. If you've got a drop-dead due date and time is critical, overnight a clean black and white copy of your art or send us a digitized version on disk or attached to an email message.

If you choose to email your artwork, please send it as an attachment and email us and include the name of the sales rep or customer service person that you're working with in either the subject line or body of your message. If the file name does not include an extension (i.e., "logo.TIF" or "art.EPS"), please tell us in the body of your message what the file format is and what program was used to create the file.

 
OK, I'll send you a digitized image. What file format do you prefer?

We'd like to have your art in either a TIF or EPS format. For single-color decoration (one color foil stamping or screen printing), TIF works well if the art you're sending will be used at or near 100% of it's original size. If we're going to have to increase the size of the art to fit the cover, EPS works best because it's a vector-based format that scales well without deteriorating the image quality. Try to avoid using platform-specific bitmap formats such as Mac PICT or PC BMP. And if you're thinking about taking a graphic off of a Web site, please understand that we can't use highly compressed formats such as GIF or JPEG. They're great for creating small images that load quickly on a Web page, but their resolution is far too low to allow them to be used in any kind of cover decoration.

If your decoration spec calls for multiple spot colors (2 or more colors), your artwork must be in an EPS format to allow us to output spot color separations. If you're using an illustration program such as CorelDraw or Freehand, please export your art to a generic EPS format that can be read by Adobe Illustrator before sending it to us.

For more information, please see our Art Guidelines page.

 
Do you use Macs or PCs as your graphic arts platform?

Most of our graphic arts work is done on the Mac. We do use PCs for some graphic arts tasks. We can accept files from either platform. The TIF and EPS file formats mentioned above are generally interchangeable between Macs and PCs. Our primary graphics applications are:

Adobe Illustrator® Version 8.0
Adobe Photoshop® Version 6.0
Adobe PageMaker® Version 6.5


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Information contained in this document is subject to change without notice.
Copyright © 2008 David Dobbs Enterprises, Inc.