Menu Covers

Frequently Asked Questions

Shipping

What is your normal method of shipment?

The majority of our orders are shipped via Fedex Ground. Ground service is the most economical means of shipping your order. 3-Day Ground, 2nd Day Air and Next Day Air services are available at additional cost.



Can you ship my order COD?

Yes, we can ship COD via UPS or the carrier of your choice provided the carrier is willing to handle COD shipments. The COD fee will be added to your shipping charges. Our shipping department will call you with the exact COD amount.



Ordering

Are all of the covers shown on your website kept in stock?

No. We make such a wide variety of covers in so many different sizes, materials and colors that stocking all of the potential combinations would be an impossible task. We do, however, try to keep an inventory of our most popular products on hand. If you're pressed for time, check out our Stock Products page - you'll probably find something that'll fill the bill.



Can you make custom sizes?

Custom sizes are readily available in most cover styles. The exceptions are covers that utilize welded-edge (heat seal or cut & seal) construction and, to some degree, ring binders (the availability of the ring metal is the limiting factor). If you're interested in a custom size in one of these products, give us a call and we'll go over the details with you.



What types of cover decoration are available?

Your logo or other artwork can be foil stamped, screen printed, embossed, laser etched on wood, printed and laminated inside a die cut window. Covers made with expanded vinyl can also be debossed to add depth to your artwork. See all decoration options.



What are your minimum order requirements?

On products that are manufactured on a job-lot basis, our minimum quantity is 25 covers of the same style and size. Our minimum order amount is $50.00 excluding shipping charges, sales taxes, export fees, etc.



Do you accept credit cards?

Yes. We accept American Express, MasterCard, Visa, and Discover cards.



What is your return policy?

Menu Designs will only accept returns on stocked, non-customized products (products without a customer's logo and which are normally carried in our stock inventory). The restocking fee is 20% of the product purchase price. You should notify us of your intent to return any product in writing, by fax at 904-826-3981, or by mail or email within 10 days of your receipt of the order. You should request an RGA (return goods authorization) number and prominently write that number on the package prior to your shipping the product to us. Refund or in-house credit will be issued upon a determination that the goods have been returned in new condition suitable for placing the product back into stock. The customer is responsible for return shipping charges.



I need my order ASAP. Can I fax my logo artwork to you?

No - unless you want your stamped or screen printed image to look like a faxed copy! The low resolution of fax transmissions produces a jagged printed image that's unsuitable for use as artwork for cover decoration. If you've got a drop-dead due date and time is critical, overnight a clean black and white copy of your art or send us a digitized version on disk or attached to an email message. If you choose to email your artwork, please send it as an attachment and email us and include the name of the sales rep or customer service person that you're working with in either the subject line or body of your message. If the file name does not include an extension (i.e., "logo.TIF" or "art.EPS"), please tell us in the body of your message what the file format is and what program was used to create the file. See Art Guidelines for all the requirements.



Other Questions

What web browser works the best with our website?

We recommend using the latest version of Firefox with our website. If you already have Firefox and need the latest version or would like to download Firefox, please click the link below: Firefox 18+* – http://www.mozilla.com/firefox You can also use these other browsers with our website. If you have one of these browsers, please make sure it is updated to the latest version by clicking the links below: We support the following browsers:
(links will open in a new window)
Internet Explorer 9+ – http://www.microsoft.com/ie
Safari 5+ – http://www.apple.com/safari
Chrome 23+ – http://www.google.com/chrome
*recommended