Frequently Asked Questions
What is your normal method of shipment?
The majority of our orders are shipped via Fedex Ground. Ground service is the most economical means of shipping your order. 3-Day Ground, 2nd Day Air and Next Day Air services are available at additional cost.
Can you ship my order COD?
Yes, we can ship COD via UPS or the carrier of your choice provided the carrier is willing to handle COD shipments. The COD fee will be added to your shipping charges. Our shipping department will call you with the exact COD amount.
Are all of the covers shown on your website kept in stock?
No. We make such a wide variety of covers in so many different sizes, materials and colors that stocking all of the potential combinations would be an impossible task.
Can you make custom sizes?
Custom sizes are readily available in most cover styles. The exceptions are covers that utilize welded-edge (heat seal or cut & seal) construction and, to some degree, ring binders (the availability of the ring metal is the limiting factor). If you're interested in a custom size in one of these products, give us a call and we'll go over the details with you.
What types of cover decoration are available?
Your logo or other artwork can be foil stamped, screen printed, embossed, laser etched on wood, printed and laminated inside a die cut window. Covers made with expanded vinyl can also be debossed to add depth to your artwork.
What are your minimum order requirements?
On products that are manufactured on a job-lot basis, our minimum quantity is 25 covers of the same style and size. Our minimum order amount is $50.00 excluding shipping charges, sales taxes, export fees, etc.
Do you accept credit cards?
Yes. We accept American Express, MasterCard, Visa, and Discover cards.
What is your return policy?
Menu Designs will only accept returns on stocked, non-customized products (products without a customer's logo and which are normally carried in our stock inventory).
I need my order ASAP. Can I fax my logo artwork to you?
No - unless you want your stamped or screen printed image to look like a faxed copy! The low resolution of fax transmissions produces a jagged printed image that's unsuitable for use as artwork for cover decoration. If you've got a drop-dead due date and time is critical, overnight a clean black and white copy of your art or send us a digitized version on disk or attached to an email message.
What web browser works the best with our website?
(links will open in a new window)
Internet Explorer 9+ – http://www.microsoft.com/ie
Safari 5+ – http://www.apple.com/safari
Chrome 23+ – http://www.google.com/chrome